Help and FAQs
Answers to common questions about ordering, delivery, subscriptions and our products, and how to reach us.
Choosing a product
Which product is right for me?
Each formula is designed for a different stage of life:
- Peri for pre-midlife, with ashwagandha, saffron and biotin
- Clarity for everyday support through midlife, with magnesium, vitamin D, B12 and live cultures
- Rosy for post-midlife, taken in the evening
- Hair & Skin for hair, skin and nails at any stage
Our bundles bring three formulas together. If you're unsure, email hello@supplementsbyhazel.com and we'll help.
Can I take more than one of your products together?
Our Wellbeing and Hormone Health bundles are designed to be taken together. If you'd like to combine products in another way, or you take other supplements, check the labels so you don't exceed recommended levels of any nutrient, and ask a healthcare professional if you're unsure.
Are your products vegan?
Clarity and Rosy are suitable for vegans. Peri is suitable for vegetarians. Hair & Skin contains marine collagen, so it isn't suitable for vegetarians or vegans.
All our products are free from artificial additives, gluten, soy and dairy.
Where are your products made?
Every product is made in the UK for Supplements by Hazel Limited, and packed in biodegradable packaging.
Ordering and subscriptions
How do multi-buy savings work?
Buy 3 tubs and save 10%, or 6 tubs and save 15%, compared with buying single tubs. Bundles have the same savings on 3 and 6 months' supply.
How does Subscribe & save work?
Choose Subscribe & save on any product page for a further 5% off. Your order is sent and charged on the schedule you pick: monthly for 1 tub, every 3 months for 3 tubs, or every 6 months for 6 tubs. There's no minimum term.
Can I cancel or change my subscription?
Yes, at any time. Log in to your account to see your subscription, or email hello@supplementsbyhazel.com or call 0117 462 3935 before your next payment date, and we'll cancel, pause or change it for you.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your orders and subscription and keep your address up to date.
What's the free gift with bundles?
Your first order of a bundle includes a complimentary supplement, chosen to help you explore more of the range.
Do you have a discount code?
Current offers are shown at the top of the site and applied in your basket. Join our mailing list to hear about offers first. You can add a promo code at checkout.
Taking our supplements
How should I take them?
- Clarity: one capsule a day with a meal
- Peri: one capsule twice a day with meals
- Rosy: one capsule in the evening before bed
- Hair & Skin: two capsules once a day, ideally with a meal
Always follow the directions on the label and don't exceed the recommended dose.
Can I take them with medication?
If you take prescription medication, are pregnant or breastfeeding, or have a medical condition, speak to your GP, pharmacist or another healthcare professional before starting any new supplement.
Are your supplements medicines?
No. Our products are food supplements. They are not intended to diagnose, treat, cure or prevent any condition, and should not replace a varied, balanced diet and healthy lifestyle. The health claims we use are authorised under the EU/UK Nutrition and Health Claims Register.
Can Hazel give me personal advice?
Our customer team can help with questions about our products and orders. For personal clinical advice, Hazel and her colleagues see patients at the Bristol Menopause & Wellwoman Clinic and Bristol Health Hub.
- Where we deliver
- The UK and Jersey
- Delivery cost
- Shown at checkout, before you pay
- When it arrives
- As soon as possible after your order is accepted, and always within 30 days
- Cancelling an order
- You can cancel up to the end of the seventh working day after you receive your goods. Unopened, sealed tubs can be returned for a refund.
- Damaged items
- Email us as soon as possible with your order number, a description and a photo of the damage, and we'll replace or refund it.
The full details are in our Terms & Conditions.
- Do not exceed the recommended daily dose.
- Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
- If you are pregnant, breastfeeding, taking medication or have a medical condition, consult a healthcare professional before use.
- Stop taking a supplement and seek advice if you notice any unwanted effects.
- Store in a cool, dry place out of reach of children.
- Always read the ingredients list if you have allergies or intolerances.
- Company
- Supplements by Hazel Limited, company number 13478359
- Registered office
- 4 King Square, Bridgwater, Somerset, TA6 3YF